Service & Support
Maximum availability. Minimal downtime.
Our service team supports you directly from the manufacturer – fast, reliable, and proactive.
- Avoid unplanned downtime
- Ensure consistent product quality
- Keep processes efficient
Items in stock, ready to ship
Systems in operation worldwide
Years of experience in service and maintenance
Service directly from the manufacturer
Our services at a glance
Maintenance contract
Predictable maintenance with documented machine conditions and a permanent 15 % price advantage on labor and spare parts – tailored to the service life and usage of your system.
Spare parts service
Over 3,500 items in stock: orders placed by 2 p.m. usually ship the same day. Send us a photo of the part you need – we take care of the identification.
Remote support
Permanently free of charge – no service contract required: help via video call, WhatsApp, phone or email. Remote analysis and solution, promptly on working days and clearly documented.
Maintenance & Repair
As the manufacturer, we know your system down to the last detail: preventive maintenance and fast repairs, on site or in our workshop – transparently documented for high availability.
Training
Hands-on training for operators, maintenance staff and technicians – content, duration and format tailored exactly to your processes, at your site or at our facility in Waldmohr.
Workshop service
Send us components, assemblies or complete systems: after inspection you receive a detailed cost estimate. Once approved, we repair, test – and return your equipment promptly.
New
Digital machine record
Every t-s-i.de system gets its own page under its serial number: all matching spare and wear parts ready to order, with all documents always at hand. New systems receive their record automatically – for existing systems your serial number is all we need: we will set up the record and link it to your customer account.
Trouble with your system?
Our service technicians respond quickly – via remote support, by phone or on site at your facility.
